Community Health Insurance Survey Reveals Soaring Satisfaction


Makaire Fredrick, SHU's Executive Director

A health survey conducted in December 2017 to January 2018 has revealed a soaring satisfaction of community on health insurance.

The survey, according to a recent publication by Save for Health Uganda (SHU) was conducted in 111 Community Health Insurance (CHI) schemes located in Luweero, Nakaseke, Nakasongola, Mybende, Mityana, Bushenyi, Sheema and Mitooma districts and in 20 health care facilities contracted by schemes for medical services.

SHU says the purpose of the survey conducted by a Consultant from Makerere University, was to establish the level of satisfaction of CHI scheme members with the perception at the contracted health care providers.

“The survey focused on five reception points at health facilities which included arrival, laboratory, doctor’s/clinicians’ room, admission wards and cash/discharging officers,” SHU survey reveals.

On average, the level of satisfaction with reception on arrival was 85 percent, 82 at laboratory, 84 percent at doctor’s/clinicians’, 83 percent at cash/discharge office and 91 percent on admission ward.

SHU trains health workers

Save for Health Uganda (SHU) has trained health workers and community leaders in patients’ rights and responsibilities, and the available redress mechanisms to empower them to cause improvements in the delivery of healthcare services.

Beneficiaries include 82 health workers and 323 leaders of community health insurance (CHI) schemes from Luwero and Nakasongola districts.

The training mainly targeted health workers at facilities contracted over the past one year to provide health care services to members of CHI schemes.

These included St. Matia Mulumba Mulajje HCIII, Holy Cross HCIII Kikyusa, St. Kizito HCIII Nattyoole in Luwero district and Nakaseke Hospital.

Schemes leaders were drawn from the sub-counties of Zirobwe, Kalagala, Kamira, Nyimbwa, Kikyusa and Bamunaanika in Luwero district, and Katuugo in Nakasongola district where new CHI schemes have been created.

The training sessions for scheme leaders were held at the respective sub-county headquarters while meetings for health workers took place at health facilities.

SHU in brief

Save for Health Uganda (SHU) is a Ugandan nongovernmental organization with a mission to improve the quality of health of Ugandans through community health financing approaches.

SHU currently works in the 10 districts where about 35,000 people have been mobilized and organized into community health insurance schemes and linked to 18 health care facilities to access services without requiring cash at the point and time of utilization.


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